Returns & Exchanges Policy

At The Herbal, we are committed to providing you with high-quality herbal, skincare, and haircare products, along with a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, our Returns & Exchanges Policy is designed to make the process as clear and convenient as possible.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be made within 7 days of delivery.
• The product must be unused, unopened, and in its original packaging.
• Products must be returned in their original condition, including any packaging or accessories received with the order.

Non-Returnable Items

For hygiene, health, and safety reasons, we do not accept returns for:

• Products that have been opened or used.
• Products purchased as part of a sale, promotional offer, or discounted deal.
• Any item that has been damaged or altered after delivery due to customer handling.

Return Process

1. Contact Us

To initiate a return, contact our customer support team at 03020462701 within 7 days of receiving your order. Please provide your order details and the reason for the return.

2. Ship the Product

Once your return request is approved, our team will provide you with the return instructions and address.

Please ensure the product is securely packed to prevent damage during transit.

• Return shipping costs are the customer's responsibility unless the product received is defective, damaged, or incorrect.
• We recommend using a reliable courier service and keeping the shipping receipt until your return is successfully processed.

3. Inspection & Refund

Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility requirements.

If approved, your refund will be processed to the original payment method within 7–10 business days.

Exchanges

If you would like to exchange a product:

• The original product must meet our return eligibility requirements.
• Contact our support team within 7 days of delivery.
• Follow the return instructions provided by our team.
• Once the original product is received and approved, you may place a new order for your desired product.

Any applicable price difference or delivery charges may apply.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• Clear photos of the product.
• Photos of the packaging and shipping label.
• A brief description of the issue.

After verification, The Herbal will arrange a replacement or refund at no additional cost to you, where applicable.

Important Note

Returns that do not meet the conditions outlined in this policy may be rejected. We reserve the right to make the final decision regarding the eligibility of returned products based on their condition and compliance with this policy.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Email: cstheherbal.pk@gmail.com
Phone: 03020462701

At The Herbal, your trust and satisfaction are important to us. We are committed to handling every return and exchange fairly, professionally, and efficiently.